FREQUENTLY ASKED QUESTIONS
SHIPPING
Orders ship within 3-5 business days of receiving your order. If your order is needed sooner, please don't hesitate to contact us with your request and which items you purchased.
RETURNS & EXCHANGES
At this time, all orders are final sale. Please reach out if you have any questions or if your order arrived damaged.
WHAT TYPE OF MATERIALS DO YOU USE?
We use all natural soy wax- made in america, lead and zinc free cotton wicks, reusable containers and fine fragrance oils that are phthalate & paraben free.
CANDLE CARE INSTRUCTIONS
- Before each burn trim wick to 1/4". This will prevent the flame from becoming too large/hot, and extends the lifespan of your candle. Keep wax pool free of debris, this will prevent sooting.
- Place candle on an even, heat-resistant surface, away from drafts or anything flammable. Do not touch or move while lit - wait until wax is completely cooled. Do not use in hurricane style holder.
- To prevent tunneling burn for at least 3 hours or until you achieve a full melt pool - each time you light it. This is especially important for the first burn.
- Never leave a lit candle unattended or lit while sleeping. Keep out of reach from children and pets.
- Never burn for longer than 4 hours at a time.
- Stop burning candle when you are down to 1/4" - 1/2" left in container - This will prevent container from overheating.
- After first use soy top may look uneven - it is the nature of natural wax and does not affect performance.
QUIÑOHOME ASSUMES NO RESPONSIBILITY FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF CANDLES & CANDLE BURNING.
CAN I PURCHASE WHOLESALE?
Yes, we offer several options to order wholesale! You can use our direct Faire link: https://faire.com/direct/quinohome or contact us via email at quinohome@gmail.com . We'll be happy to send you a line sheet and process invoices through Square.